TERMS & CONDITIONS

Dear clients, we have strict terms and conditions, please read it before you make a payment, after the payment has been done , there are no exceptions, you automatically  agree to our terms and conditions

 

 

                  * We don't guarantee results if the sessions are not attended weekly.

 

Standard Terms and Conditions

 

  1. All payments are done upfront. Accordingly, bookings will only be scheduled and confirmed once payment is received.

  2. Cancellations must be done 24 hours prior to appointment, failure to do so will result in the client’s appointment being forfeited, including the costs involved. No refunds will be provided for appointments which are forfeited. If clients are unable to attend as a result of illness, the client’s booking shall only be rescheduled if a valid doctors note is provided.

  3. If you are more than 20 minutes late for an appointment, your appointment SHALL BE CANCELLED, NO EXCEPTIONS. No refunds will be provided for appointments cancelled as a result of late arrival.

  4. If 3 sessions were forfeited in a row, the rest of the package will be forfeited. No refunds shall be provided where packages are forfeited in terms of the above.

  5. Underwear is mandatory. For hygienic purposes we have a strict No Underwear – No Treatment policy. You are expected to shower or bathe immediately prior to attending your treatment.

  6. No children and / or friends or family shall be allowed in the treatment rooms. They shall further not be permitted to wait in the reception areas.

  7. No photos and / or videos are permitted to be taken of our salon/s, equipment, products and staff. Accordingly, no photos and / or videos are permitted whilst in the salon. Any client who is caught doing taking photos and / or videos shall have their bookings and / or packages cancelled. No refunds will be provided for such cancellations.

  8. The Salon is monitored by CCTV surveillance.

  9. All phone calls are recorded for quality purposes.

  10. We reserve the right to ask any person to leave Diva salon if they are offending and / or disturbing other customers, owners, therapists and/or staff members.

  11. Right of admission and return is strictly reserved.

  12. By making payment for a booking and / or package, the client is deemed to have accepted our terms and conditions.

 

Pay Me for Being Late, or Why Time Is Money

Our company has always been focused on the mutual respect concept and we never let our customers down. It is disrespectful, isn’t it? However, we should admit that we often are let down by our customers. Sad but true. Imagine the following situation. You arrive at the airport and wait for your flight. You are chatting with your companion, sipping delicious cappuccino and feel extremely excited about your trip. And then: “Ladies and gentlemen, the flight number *** is delayed for two hours because the pilot had to bring his cat to the vet”. 

It would be funny if it were not your flight! What, a cat? Who cares about this bloody cat when 200 people are waiting to be escorted to the plane?! You are furious, you are enraged, so you go straight to the company agent to demand explanation. Unfortunately, the company agent is absent because she met her friends she had not seen for ages, so they went to a cozy café to drink some tea. She forgot to warn the company to get a substitute… Never mind!


You decide to sort it out later, grab your belongings and get on a taxi to go home. The taxi driver decides to drop by the store on your way because he needs a new suit. Yes, right now, why not? Oh, is he supposed to drive you straight home? Well, well, well, there is nothing to be done, he forgot to warn you before you got on his car…
Sounds silly. Sounds impossible. Who would ever forget about their responsibilities to do something that is not really urgent? Still, it happens every day. Not in such an exaggerated ridiculous manner, but it does. The appointments are ignored without warning, some customers repeatedly forget to call and ask to reschedule them, a lot of time is wasted.
You pay us for our service but you do not pay us for any nuisance that you may cause. That is why we do not return money if the appointment has been deliberately bugged out. We saved this time for you but you did not come. There could be another person to fill in but we’ve been waiting for you. Not exactly polite, is it? 
Unless you want the whole world to go mad and people who are supposed to fly their planes for you, drive you home or cut your hair to start neglecting their work, you should be respectful toward them – us, in this case. 


Do you have to miss the appointment? Tell us in advance (24 hours cancellation rule). Is it something really urgent and it’s too late to warn us? Call us anyway but we won’t be able to return your money. Do you want to reschedule your appointment as soon as possible? We are usually fully booked for a month but we’ll see what we can do. Perhaps someone cancels their appointment and warns us in advance and we will be able to fill this gap with your session (you see why we ask to warn us?).
Be respectful and responsible and we will be happy to make your visit as enjoyable as possible!